Unacceptable Actions

The Unacceptable Actions Policy aims to formalise procedures for dealing with incidents of unacceptable behaviour experienced by SCTS members of staff. The SCTS does not tolerate its employees being subjected to unacceptable behaviour. Therefore staff must report any incident/matter of unacceptable behaviour to their line manager or a senior manager. The matter will then be investigated appropriately.

The policy:

  • outlines the behaviour which the organisation considers to be unacceptable
  • advises service users how we will manage unacceptable actions
  • provides details of decisions that can be made to restrict contact with a service user
  • outlines the right of appeal which a service user has against a decision to restrict contact.
  • outlines the procedure for review of existing restrictions


Information Governance and Correspondence Team