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Civil Online FAQS

What is Civil Online

Simple Procedure Civil Online is a process which enables you to submit a claim online, submit documents and track your case online. When your case is accepted by the court it will be processed electronically. Over time more civil procedures will be conducted electronically using this portal.

When will Civil Online be available

Our internal case management process is already live and in operation. We hope to make civil online available in early 2017. We continue to refine, enhance and test Civil Online and are keen to build our ongoing stakeholder engagement.  This is likely to include small focus groups and demonstrations of the online portal. If you are interested in learning more then please email civilonline@scotcourtstribunals.gov.uk

How do I access Civil Online

You will access Civil Online via the SCTS website where guidance and forms will also be provided. People will be able to access the forms which are in PDF format from the website irrespective of whether they choose to submit the claim through Civil Online,

You can also choose to complete the claim form and submit it manually by post or in person to the sheriff court. You will be able download a copy of the form, edit, save or print it.

Will an online claim be quicker?

There is no differentiation made between the processing times of claims lodged online to those lodged by post or in person.  We aim to make the online claim an attractive alternative.

Can I track the progress of my case online.

Yes with your case registration details you will be able to track progress. Once court staff complete the qualitative checks to ensure the claim can be registered, the simple procedure timetable will be generated and made available to the party via the online case tracker.

What fees are involved in Simple Procedure

Fees for Simple Procedure are currently before the Justice Committee and will come into force on 28 November. Fees are set out in the Court Fees (Miscellaneous Amendments) (Scotland) Order 2016 (SSI 2016/332)

Will I be able to pay fees online

You will be able to pay fees by credit or debit card at the time of submission. You will also be able to pay online if you are a SCTS credit account holder – (see SCTS Credit Accounts) 


Fees and fee exemptions on Civil Online

For case documentation submitted online, the payment of court fees or the submission of any means exemption forms will need to be made at the time of submission.  For example claim forms lodged online will have payment options of debit or credit card. 

Any enquiries about Civil Online to civilonline@scotcourtstribunals.gov.uk

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