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Civil Online FAQS

Civil Online FAQS

What is Civil Online?

When Civil Online is fully available, users, both claimants and respondents and their representatives, will be able to submit a Simple Procedure claim or response, submit documents and track their claims online.

Over time more civil procedures will be conducted electronically using Civil Online.

Civil Online will be delivered in a series of phases. Phase 1 will deliver a case tracker, allowing claimants and respondents, and their representatives, to view the progress of their cases.

Phase 2 will allow claimants and respondents, and their representatives, to submit Simple Procedure claims and responses and other documents and applications online. In addition, users of the case tracker will be able to open, view and print the electronic documents displayed on Civil Online including court documentation and documents submitted online by parties. 

When will Civil Online be available?

We aim to deliver phase 1 of Civil Online in March 2018.

How can I get involved?

Following recent stakeholder engagement events, we continue to refine, enhance and test Civil Online and are keen to maintain and build customer relations.  This is likely to include small focus groups and demonstrations of Civil Online . If you are interested in learning more, please email civilonline@scotcourtstribunals.gov.uk

How do I access Civil Online

You will access Civil Online via the SCTS website where guidance and forms will also be provided. You will be able to submit certain documents via an online form. Others will require a form to be downloaded, completed and submitted via the Civil Online service.  

You can also choose to complete a form and print it for submission manually by post or in person to the sheriff court.

Will an online claim be quicker?

There is no differentiation made between the processing times of claims lodged online to those lodged by post or in person.  We aim to make the online claim an attractive alternative.

Will I be able to pay fees online

When the full Civil Online portal is released you will be able to pay fees by credit or debit card at the time of submission. You will also be able to pay online if you are a SCTS credit account holder – (see SCTS Credit Accounts) 


Any enquiries about Civil Online to civilonline@scotcourtstribunals.gov.uk

 

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