At the Scottish Courts and Tribunals Service we are committed to providing high-quality services and are holders of the CSE award - Customer Service Excellence. If our service falls below that standard or you would like to make a complaint, please tell us. Our complaints procedure shows how to make a complaint, about our service standards and what you can expect from us. You can download a PDF copy of the complaints procedure here.
The Courts Reform (Scotland) Act 2014 heralds the most significant changes to Scotland’s civil justice system in generations and continues the programme of reform of Scotland’s Courts implementing many of the recommendations of the Scottish Civil Courts Review, led by principal reviewer Lord Gill, commissioned in 2007.
For more information see the Scottish Government website
The Corporate Plan for 2014 - 2017 and annual business plan 2015/16 sets out the priorities for the Scottish Courts and Tribunals Service
Corporate Plan news article
The Scottish Courts and Tribunals Service supports nine tribunals. More information
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