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There are new standards of service for victims and witnesses involved in court cases. The SCTS is committed to providing high-quality services and are holders of the CSE award - Customer Service Excellence. If our service falls below these standards or you would like to make a complaint, please tell us. Our complaints procedure shows how to make a complaint and what you can expect from us. You can download a PDF copy of the complaints procedure here.
The Courts Reform (Scotland) Act 2014 heralds the most significant changes to Scotland’s civil justice system in generations and continues the programme of reform of Scotland’s courts implementing many of the recommendations of the Scottish Civil Courts Review, led by principal reviewer Lord Gill, commissioned in 2007. More information is available on the new All-Scotland Sheriff Personal Injury Court and the Sheriff Appeal Court.
The SCTS is recommending both a new approach to ensure children and vulnerable witnesses are protected from further trauma while giving evidence and radical digital transformation of the summary criminal justice system.
Go behind the scenes and experience what it is like to work for the SCTS.
Throughout Scotland, the court service, tribunals and the Office of the Public Guardian (OPG) provides an invaluable service to many: including judicial partners, court users and customers.
View the video to learn about the many roles and responsibilities within the SCTS and visit our recruitment page for current vacancies.
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