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Civil Online FAQS

Civil Online FAQS

What is Civil Online

When Civil Online is fully available you will be able to submit a claim online, submit documents and track your case online. When your case is accepted by the court it will be processed electronically. Over time more civil procedures will be conducted electronically using this portal.

When will Civil Online be available?

Our internal case management process of Simple Claims is already live and in operation. We hope to make the Civil Online portal available in early 2018. We continue to refine, enhance and test Civil Online and are keen to build our ongoing stakeholder engagement.  This is likely to include small focus groups and demonstrations of the online portal. If you are interested in learning more then please email civilonline@scotcourtstribunals.gov.uk

How do I access Civil Online

You will access Civil Online via the SCTS website where guidance and forms will also be provided. You will be able to submit certain processes via an online form and others will require a form to be downloaded, completed and submitted via the portal.

You can also choose to complete a form and print it for submission manually by post or in person to the sheriff court.

Will an online claim be quicker?

There is no differentiation made between the processing times of claims lodged online to those lodged by post or in person.  We aim to make the online claim an attractive alternative.

Will I be able to track the progress of my case online.

Yes. This will be the first phase of Civil Online to be available. With your case registration details you will be able to track progress of submitted simple procedure claims.

Will I be able to pay fees online

When the full Civil Online portal is released you will be able to pay fees by credit or debit card at the time of submission. You will also be able to pay online if you are a SCTS credit account holder – (see SCTS Credit Accounts) 


Any enquiries about Civil Online to civilonline@scotcourtstribunals.gov.uk

 

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