Feedback helps Civil Online development

Jul 23, 2019

Take-up of the fully digital service for Simple Procedure cases on Civil Online rose from 5% to 10% of cases initiated from May to the middle of July 2019 following the successful launch of the service earlier this year.

The new digital service makes it possible for the first time for a civil case to proceed from end to end online.  It allows parties to submit Simple Procedure cases, pay court fees, submit supporting documents and respond to any claim lodged, all online at any time.

The Civil Online portal was accessed more than 250 times a day on weekdays in the first two weeks of July as interest in the system increases. User feedback has been positive and has helped in the ongoing development of the system.

An example of this is in the modification of the one-time link which enables users to access the system through the Civil Online portal. Feedback indicated that a small number of professional users were experiencing issues with accessing the service because of problems with the one-time link. Investigations revealed that users’ own anti-virus software was causing the link, which is sent by email, to expire before it could be used.

A solution to this problem was implemented successfully on 4 July 2019. Since then users affected have reported that the service is now accessible and we are confident the problem has been resolved.

We would encourage users to continue to provide feedback on using the service to help us make Civil Online as intuitive as possible and a positive experience for all.

You can do this using the feedback link available within the portal or by emailing


Right-hand Menu