Civil Online Gets Ready for fully Digital Launch

Apr 17, 2019

Preparations are well under way for the launch of a new fully digital process for Simple Procedure cases on Thursday 25 April 2019 – a key step in providing Scotland’s first end-to-end online civil case process.

Civil Online was initially introduced in March last year to allow parties to track the progress of cases in court and was further enhanced in December, enabling parties to access court documents from the portal, with automatic notification, rather than receiving documents by post.  Since December there have been over 4,000 Simple Procedure cases registered, of which 54% of claimants and 33% of respondents have opted for online notification.

The launch of the new Simple Procedure digital service will allow parties to submit cases, pay court fees, submit supporting documents and respond to any claim lodged, all online at any time.  This will allow fully digital hearings with all case documentation available and presented in the courtroom through Civil Online.

Eric McQueen CEO said: “There is no doubt that the public and the legal profession expect to have the option to access our services digitally, 24 hours a day. Civil Online will help us meet these expectations for Simple Procedure cases; it will help make civil justice more accessible and speed up the system for everyone. Of course we know that not everyone is ready to use digital services, so we will continue to provide the more traditional access, while supporting people to use our digital services.”

Over 700 legal firms and organisations are registered to use Civil Online and a number of well-attended demonstrations have been held in Edinburgh, Dundee, Aberdeen, Dunfermline  and Glasgow for solicitors, their staff and other organisations. The events demonstrate the submission process and the presentation of digital cases in a courtroom environment.

The current version of Civil Online will be unavailable from 15:00 on Wednesday 24 April until the launch of the Simple Procedure digital service on the 25th April.

Civil Online is a secure service to enable management of Simple Procedure cases up to the value of  £5,000. It is available to private individuals and legal representatives. Specific help and guidance for Civil Online users will be available at


  • Civil Online can be used by claimants and respondents and their representatives.
  • It is a key element in the ten year vision to create a stronger court service which enhances access to justice and maximises the use of digital technology to improve services.
  • Simple Procedure is a court process designed to provide a speedy, inexpensive and informal way to resolve disputes where the monetary value does not exceed £5,000. It was introduced on 28 November 2016 to replace the small claims and summary cause procedures.

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