There are new standards of service for victims and witnesses involved in court cases. The SCTS is committed to providing high-quality services and are holders of the CSE award - Customer Service Excellence. If our service falls below these standards or you would like to make a complaint, please tell us. Our complaints procedure shows how to make a complaint and what you can expect from us. You can download a PDF copy of the complaints procedure here.
The Courts Reform (Scotland) Act 2014 heralds the most significant changes to Scotland’s civil justice system in generations and continues the programme of reform of Scotland’s courts implementing many of the recommendations of the Scottish Civil Courts Review, led by principal reviewer Lord Gill, commissioned in 2007. More information is available on the new All-Scotland Sheriff Personal Injury Court and the Sheriff Appeal Court.
The SCTS is recommending both a new approach to ensure children and vulnerable witnesses are protected from further trauma while giving evidence and radical digital transformation of the summary criminal justice system.
Evidence and Procedure Report - Next Steps
The SCTS are committed to improving the services it offers and would like to hear from court users, jury members and other interested parties about the way that SCTS reimburses expenses and makes payments.
If you would like to participate in the survey please click HERE
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