If you come to a public counter

If you come to a public counter or enquiry point, we will do the following:

  • Provide polite and helpful staff who will treat you with courtesy and respect
  • Ensure that a trained member of staff assists you promptly
  • Ensure that public office staff wear name badges, unless this would put their safety at risk
  • Respect your privacy, and if you prefer, talk with you out of the hearing of others
  • Attend to you within 10 minutes of your pre-arranged appointment