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Complaints and Feedback

Suggestion BoxThe Scottish Court Service

We welcome your comments and suggestions based on your experience of our services or our website and you can either send these to:

Complaints

We know that we will not always get things right. When that happens the best thing to do is raise the matter right away and see if we can resolve it. If that isn’t possible our complaints procedure sets out how we will investigate and deal with your complaint and the timescales involved.

Other individuals and organisations are represented in court and below we list the contact details for those, not part of the Scottish Court Service,  if you wish to make a complaint.


Members of the Judiciary

Decisions made by members of the Judiciary in exercise of their duties are only subject to review by the Appeal Courts.   If you have a complaint about the conduct of individual judges or sheriffs which is not related to a decision taken by them in exercise of their duties, there is a judicial complaints procedure which must be followed.

Solicitors  

To complain about a solicitor you must contact the senior partner of the firm that acted for you. Or you can contact the Scottish Legal Complaints Commission  

Social workers

A complaint about a social worker is directed to the Director of Social Work of the appropriate Council. Contact information for councils is available from Cosla.

Police officers  

To make a complaint about a police officer you should contact the The Chief Constable of the police force the officer belongs to.

Crown Office and Procurator Fiscal Service

To make a complaint about this service or their staff call 0844 561 3000 from a landline or 01389 739 557 from a mobile telephone. You can complete the online form